Ticket
| Ticket Number | 1079040 |
|---|---|
| Time Stamp | 10/09/2009 20:13 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 Hours |
| Customers Affected | Broadband Internet |
| Raised By | Carl McKeown |
| Postcode Areas | |
| Placename | |
| Detailed Description | |
|
Customers Nationally may be unable to access US hosted websites (e.g. facebook.com / hotmail.com).
Our engineers are currently investigating this issue. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support. |
|
Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 11/09/2009 19:47 | Colin Thornton | Broadband Internet | 4 Hours | Closed | MSO |
| Detailed Description | |||||
|
Our engineers have advised that this issue has been resolved and service restored. Further checks and monitoring are being conducted to ascertain the cause of the interruption to service.
Our apologies for any inconvenience caused. Virgin Media Technical Support |
|||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 11/09/2009 18:10 | Colin Thornton | Broadband Internet | 4 Hours | Updated | MSO |
| Detailed Description | |||||
|
Our engineers have advised that this issue has been resolved and service restored. Further checks and monitoring are being conducted to ascertain the cause of the interruption to service.
Our apologies for any inconvenience caused. Virgin Media Technical Support |
|||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 11/09/2009 13:54 | Jason Wilde | Broadband Internet | 4 Hours | Updated | MSO |
| Detailed Description | |||||
|
This issue is still under investigation by our engineers.
Further updates will be posted when available. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
|||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 11/09/2009 09:19 | Paul Clark | Broadband Internet | 4 Hours | Updated | MSO |
| Detailed Description | |||||
|
Customers Nationally may be unable to access US hosted websites (e.g. facebook.com / hotmail.com).
Our engineers are currently investigating this issue. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support. |
|||||