Ticket
| Ticket Number | 1105950 |
|---|---|
| Time Stamp | 18/10/2009 14:50 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 Hours |
| Customers Affected | Digital TV |
| Raised By | Steve Turton |
| Postcode Areas | All |
| Placename | Edinburgh |
| Detailed Description | |
|
Customers in the Edinburgh area of may currently be experiencing freezing pictures on their Video On Demand service. Our engineers are now investigating this issue.
Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support |
|
Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 02/11/2009 17:41 | Paul Ashcroft | Digital TV | Closed | Closed | P1 |
| Detailed Description | |||||
| Outage Closed | |||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 31/10/2009 08:08 | Richard Harrington | Digital TV | N/A | Updated | P1 |
| Detailed Description | |||||
|
Our engineers are still currently investigating the root cause of this issue. Further updates will be provided when they become available.
Virgin Media apologise for any inconvenience caused. Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 30/10/2009 14:58 | Emma Gregory | Digital TV | N/A | Updated | P1 |
| Detailed Description | |||||
|
Our engineers are still currently investigating the root cause of this issue. Further updates will be provided when they become available.
Virgin Media apologise for any inconvenience caused. Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 24/10/2009 15:43 | Richard Harrington | Digital TV | N/A | Updated | P1 |
| Detailed Description | |||||
|
Our engineers are still currently investigating the root cause of this issue. Further updates will be provided when they become available.
Virgin Media apologise for any inconvenience caused. Virgin Media Technical Support |
|||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 22/10/2009 16:33 | David Powles | Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
Our engineers are still currently investigating the root cause of this issue. Further updates will be provided when they become available.
Virgin Media apologise for any inconvenience caused. Virgin Media Technical Support |
|||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 22/10/2009 15:35 | Michael Edwards | Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
Our engineers are still currently investigating the root cause of this issue. Further updates will be provided when they become available.
Virgin Media apologise for any inconvenience caused. Virgin Media Technical Support |
|||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 22/10/2009 08:01 | Bernadette Roche | Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
Our engineers are still currently investigating the root cause of this issue. Further updates will be provided when they become available.
Virgin Media apologise for any inconvenience caused. Virgin Media Technical Support |
|||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 21/10/2009 22:13 | Andrew Clear | Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
Our engineers are still currently investigating the root cause of this issue. Further updates will be provided when they become available.
Virgin Media apologise for any inconvenience caused. Virgin Media Technical Support |
|||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 21/10/2009 12:05 | Tomos Jones | Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
Our engineers are still investigating this issue. Further updates will be posted, as they become available.
Virgin Media would like to apologise for any inconvenience caused. - Virgin Media technical support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 21/10/2009 12:05 | Tomos Jones | Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
Service has now been restored. Our engineers will continue to monitor this issue for any further occurrences. Further updates will be posted when available.
Virgin Media would like to apologise for any inconvenience caused. - Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 21/10/2009 08:00 | Tomos Jones | Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
Service has now been restored. Our engineers will continue to monitor this issue for any further occurrences. Further updates will be posted when available.
Virgin Media would like to apologise for any inconvenience caused. - Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 20/10/2009 18:33 | Kay Campbell | Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
| This issue is still under investigation by our engineers. Further updates will be posted when available Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support | |||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 19/10/2009 12:43 | Karl Greenwood | Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
This issue is still under investigation by our engineers. Further updates will be posted when available
Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 19/10/2009 08:01 | Karl Greenwood | Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
Our engineers are still currently investigating the root cause of this issue. Further updates will be provided when they become available.
Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 18/10/2009 20:34 | Paul Clark | Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
Our engineers are still currently investigating the root cause of this issue. Further updates will be provided when they become available.
Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support |
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