Ticket
| Ticket Number | 1115003 |
|---|---|
| Time Stamp | 30/10/2009 13:23 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 Hours |
| Customers Affected | Broadband Internet, Digital TV |
| Raised By | Richard Harrington |
| Postcode Areas | RH10 |
| Placename | Crawley |
| Detailed Description | |
|
Customers in the RH10 area of Crawley may currently be experiencing a loss of their broadband Internet and digital TV. Our engineers are now investigating this issue.
Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support |
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Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 04/11/2009 11:04 | Derek Keen | Broadband Internet, Digital TV | Restored | Closed | P1 |
| Detailed Description | |||||
|
Service has now been restored.
Our engineers will continue to monitor this issue for any further occurrences. Further updates will be posted when available. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 04/11/2009 11:03 | Derek Keen | Broadband Internet, Digital TV | Restored | Updated | P1 |
| Detailed Description | |||||
|
Service has now been restored.
Our engineers will continue to monitor this issue for any further occurrences. Further updates will be posted when available. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 01/11/2009 15:43 | David Powles | Broadband Internet, Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
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This issue is still under investigation by our engineers. Further updates will be posted when available. Virgin Media would like to apologise for any inconvenience caused. -
Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 31/10/2009 23:16 | Tomos Jones | Broadband Internet, Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
This issue is still under investigation by our engineers. Further updates will be posted when available. Virgin Media would like to apologise for any inconvenience caused. -
Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 31/10/2009 18:26 | Tomos Jones | Broadband Internet, Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
This issue is still under investigation by our engineers. Further updates will be posted when available. Virgin Media would like to apologise for any inconvenience caused. -
Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 31/10/2009 08:07 | Richard Harrington | Broadband Internet, Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
This issue is still under investigation by our engineers. Further updates will be posted when available. Virgin Media would like to apologise for any inconvenience caused. -
Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 30/10/2009 18:31 | Harry Britnell | Broadband Internet, Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
This issue is still under investigation by our engineers. Further updates will be posted when available. Virgin Media would like to apologise for any inconvenience caused. -
Virgin Media Technical Support |
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