Ticket
| Ticket Number | 1115748 |
|---|---|
| Time Stamp | 01/11/2009 10:24 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 Hours |
| Customers Affected | Broadband Internet, Digital TV |
| Raised By | Darren Hooper |
| Postcode Areas | All |
| Placename | Liverpool |
| Detailed Description | |
|
Customers in Liverpool and the surrounding Area may currently be experiencing a loss of their digital services.
This will include broadband Internet and on demand. Our engineers are currently investigating this issue. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
|
Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 04/11/2009 07:50 | Bernadette Roche | Broadband Internet, Digital TV | 4 Hours | Closed | P1 |
| Detailed Description | |||||
|
We have been advised by our engineers that this fault is now resolved. The cause of the fault was a faulty power supply unit, which has now been replaced.
Virgin Media would like to apologise for any inconvenience caused. - Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 03/11/2009 22:38 | Thomas Connor | Broadband Internet, Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
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Service has now been restored. Our engineers will continue to monitor this issue for any further occurrences. Further updates will be posted when available.
Virgin Media would like to apologise for any inconvenience caused. - Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 02/11/2009 15:41 | Bernadette Roche | Broadband Internet, Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
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Our engineers are still investigating this issue. Further updates will be posted, as they become available. Virgin Media would like to apologise for any inconvenience caused.
- Virgin Media technical support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 01/11/2009 22:43 | Claire Kelly | Broadband Internet, Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
Our engineers are still investigating this issue. Further updates will be posted, as they become available. Virgin Media would like to apologise for any inconvenience caused.
- Virgin Media technical support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 01/11/2009 14:35 | Darren Hooper | Broadband Internet, Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
Customers in Liverpool and the surrounding Area may currently be experiencing a loss of their digital services.
This will include broadband Internet and on demand. Our engineers are currently investigating this issue. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
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