Ticket
| Ticket Number | 1116345 |
|---|---|
| Time Stamp | 02/11/2009 10:40 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 hours |
| Customers Affected | Broadband Internet, Digital TV |
| Raised By | Graham Fass |
| Postcode Areas | RH11 |
| Placename | CRAWLEY |
| Detailed Description | |
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Customers in the RH11 area of Crawley may currently be experiencing a loss of their broadband Internet and digital TV. Our engineers are now investigating this issue.
Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support |
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Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 04/11/2009 11:07 | Tomos Jones | Broadband Internet, Digital TV | 4 hours | Closed | P1 |
| Detailed Description | |||||
|
We have been advised that this issue has now been resolved. A configuration issue in the area caused this outage.
Our engineers have corrected this and services have now been restored. Our apologies for any inconvenience caused. |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 03/11/2009 08:10 | George Lee | Broadband Internet, Digital TV | 4 hours | Updated | P1 |
| Detailed Description | |||||
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Our engineers are still investigating this issue. Further updates will be posted, as they become available.
Virgin Media would like to apologise for any inconvenience caused. - Virgin Media technical support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 02/11/2009 18:43 | Dave Atherton | Broadband Internet, Digital TV | 4 hours | Updated | P1 |
| Detailed Description | |||||
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Our engineers are still investigating this issue. Further updates will be posted, as they become available. Virgin Media would like to apologise for any inconvenience caused.
- Virgin Media technical support |
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