Ticket
| Ticket Number | 1116434 |
|---|---|
| Time Stamp | 02/11/2009 11:21 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 Hours |
| Customers Affected | Broadband Internet, Digital TV |
| Raised By | Darren Hooper |
| Postcode Areas | N5 |
| Placename | London |
| Detailed Description | |
|
Customers in the N5 area of London may currently
be experiencing a loss of their digital services. This will include broadband Internet and digital TV. Our engineers are currently investigating this issue. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
|
Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 05/11/2009 08:00 | Richard Harrington | Broadband Internet, Digital TV | 4 Hours | Closed | P1 |
| Detailed Description | |||||
|
We have been advised by our engineers that this fault is now resolved. The cause of the fault was a faulty power supply unit, which has now been replaced. Virgin Media would like to apologise for any inconvenience caused. - Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 04/11/2009 11:05 | Derek Keen | Broadband Internet, Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
Our engineers are still investigating this issue. Further updates will be provided as soon as they are available.
Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 03/11/2009 23:42 | Emma Gregory | Broadband Internet, Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
Our engineers are still investigating this issue. Further updates will be provided as soon as they are available.
Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 03/11/2009 20:18 | Emma Gregory | Broadband Internet, Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
Our engineers are still investigating this issue. Further updates will be provided as soon as they are available.
Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 03/11/2009 15:44 | George Lee | Broadband Internet, Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
Our engineers are still investigating this issue. Further updates will be provided as soon as they are available.
Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 03/11/2009 08:04 | George Lee | Broadband Internet, Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
Our engineers are still investigating the cause of this issue. Further updates will be prvided as soon as they are available.
Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 02/11/2009 21:29 | Paul Clark | Broadband Internet, Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
Our engineers are still investigating the cause of this issue.
Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
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