Ticket
| Ticket Number | 1116997 |
|---|---|
| Time Stamp | 02/11/2009 22:46 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 hours |
| Customers Affected | Broadband Internet, Digital TV |
| Raised By | Dave Atherton |
| Postcode Areas | WF1 |
| Placename | Wakefield |
| Detailed Description | |
|
Customers in the WF1 area of Wakefield may currently be experiencing a loss of their broadband Internet and digital TV. Our engineers are now investigating this issue.
Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support |
|
Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 04/11/2009 11:06 | Tomos Jones | Broadband Internet, Digital TV | 4 hours | Closed | P1 |
| Detailed Description | |||||
|
We have been advised that this issue has now been resolved. A configuration issue in the area caused this outage.
Our engineers have corrected this and services have now been restored. Our apologies for any inconvenience caused. |
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