Ticket
| Ticket Number | 1117748 |
|---|---|
| Time Stamp | 03/11/2009 15:25 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 Hours |
| Customers Affected | Broadband Internet, Digital TV |
| Raised By | Derek Keen |
| Postcode Areas | RM1 |
| Placename | Romford |
| Detailed Description | |
|
Customers in the postcode area of Romford RM1 may currently be experiencing a loss of their digital services.
This will include broadband Internet and digital TV. Our engineers are currently investigating this issue. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
|
Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 04/11/2009 07:55 | Richard Harrington | Broadband Internet, Digital TV | 4 Hours | Closed | P1 |
| Detailed Description | |||||
|
We have been advised by our engineers that this fault is now resolved. The cause of the fault was a faulty power supply unit, which has now been replaced.
Virgin Media would like to apologise for any inconvenience caused. - Virgin Media Technical Support |
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