Ticket
| Ticket Number | 1117942 |
|---|---|
| Time Stamp | 03/11/2009 18:46 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 Hours |
| Customers Affected | Broadband Internet, Digital TV |
| Raised By | Joan Degroot |
| Postcode Areas | EH16 |
| Placename | Einburgh |
| Detailed Description | |
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Customers in the EH16 area of Edinburgh may currently be experiencing a loss of their digital services.
This will include broadband Internet and digital TV. Our engineers are currently investigating this issue. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
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Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 04/11/2009 11:04 | Tina Harrington | Broadband Internet, Digital TV | 4 Hours | Closed | P1 |
| Detailed Description | |||||
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We have been advised that this issue has now been resolved. A configuration issue in the area caused this outage. Our engineers have corrected this and services have now been restored.
Our apologies for any inconvenience caused. - Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 03/11/2009 21:58 | Joan Degroot | Broadband Internet, Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
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Service has now been restored. Our engineers will continue to monitor this issue for any further occurrences. Further updates will be posted when available.
Virgin Media would like to apologise for any inconvenience caused. |
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