Ticket
| Ticket Number | 1117961 |
|---|---|
| Time Stamp | 03/11/2009 18:52 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 Hours |
| Customers Affected | Broadband Internet, Dial Up Internet, Telephone, Analogue TV, Digital TV |
| Raised By | Karl Greenwood |
| Postcode Areas | CF11 |
| Placename | Cardiff |
| Detailed Description | |
|
Customers in the Cardiff CF11 area may currently be experiencing a loss of their Virgin Media services. This will include broadband Internet, digital TV, analogue TV and telephone. Our engineers are currently investigating this issue.
Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support |
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Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 04/11/2009 10:52 | Claire Kelly | Broadband Internet, Dial Up Internet, Telephone, Analogue TV, Digital TV | 4 Hours | Closed | P1 |
| Detailed Description | |||||
|
We have been advised that this issue has now been resolved. A configuration issue in the area caused this outage. Our engineers have corrected this and services have now been restored.
Our apologies for any inconvenience caused. - Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 03/11/2009 22:06 | Karl Greenwood | Broadband Internet, Dial Up Internet, Telephone, Analogue TV, Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
Service has now been restored. Our engineers will continue to monitor this issue for any further occurrences. Further updates will be posted when available.
Virgin Media would like to apologise for any inconvenience caused. - Virgin Media Technical Support |
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