Ticket
| Ticket Number | 1118028 |
|---|---|
| Time Stamp | 03/11/2009 21:43 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 Hours |
| Customers Affected | Broadband Internet, Analogue TV, Digital TV |
| Raised By | Karl Greenwood |
| Postcode Areas | SA10 |
| Placename | Neath |
| Detailed Description | |
|
Customers in the Neath SA10 area may currently be experiencing a loss of their digital services. This will include broadband Internet and digital TV. Our engineers are currently investigating this issue.
Virgin Media would like to apologise for any inconvenience caused. - Virgin Media Technical Support |
|
Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 04/11/2009 16:03 | Claire Kelly | Broadband Internet, Analogue TV, Digital TV | 4 Hours | Closed | P1 |
| Detailed Description | |||||
|
We have been advised that this issue has now been resolved. A configuration issue in the area caused this outage. Our engineers have corrected this and services have now been restored.
Our apologies for any inconvenience caused. - Virgin Media Technical Support |
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