Ticket
| Ticket Number | 1118624 |
|---|---|
| Time Stamp | 04/11/2009 13:28 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 hours |
| Customers Affected | Broadband Internet, Digital TV |
| Raised By | Mark Crombleholme |
| Postcode Areas | GL1 |
| Placename | Cheltenham |
| Detailed Description | |
| Customers in the GL1 area of Cheltenham may currently be experiencing a loss of their broadband Internet and digital TV. Our engineers are now investigating this issue. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support | |
Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 04/11/2009 15:34 | Andy McCormack | Broadband Internet, Digital TV | 4 hours | Closed | P1 |
| Detailed Description | |||||
|
We have been advised by our engineers that this fault is now resolved. The cause of the fault was a faulty power supply unit, which has now been replaced.
Virgin Media would like to apologise for any inconvenience caused. - Virgin Media Technical Support |
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