Ticket
Ticket Number 1118878
Time Stamp 04/11/2009 18:00
Priority P1
Status Closed
Department Outage Surveillence Team
Estimated Time Fix 4 hours
Customers Affected Broadband Internet, Analogue TV, Digital TV
Raised By Emma Gregory
Postcode Areas HD2
Placename Huddersfield
Detailed Description
Customers in the HD2 Huddersfield area may currently be experiencing a loss of their digital services. This will include broadband Internet and digital TV. Our engineers are currently investigating this issue.

Virgin Media would like to apologise for any inconvenience caused.

- Virgin Media Technical Support

Updates


Last Modified Name Customers Affected Estimated Time Status Priority
05/11/2009 11:46 David Powles Broadband Internet, Analogue TV, Digital TV Closed Closed P1
Detailed Description
Service has now been restored. Our engineers will continue to monitor this issue for any further occurrences. Further updates will be posted when available.

Virgin Media would like to apologise for any inconvenience caused.

- Virgin Media Technical Support

 
Last Modified Name Customers Affected Estimated Time Status Priority
04/11/2009 22:24 Emma Gregory Broadband Internet, Analogue TV, Digital TV 4 hours Updated P1
Detailed Description
Service has now been restored. Our engineers will continue to monitor this issue for any further occurrences. Further updates will be posted when available.

Virgin Media would like to apologise for any inconvenience caused.

- Virgin Media Technical Support

 
Last Modified Name Customers Affected Estimated Time Status Priority
04/11/2009 21:43 Emma Gregory Broadband Internet, Analogue TV, Digital TV 4 hours Updated P1
Detailed Description
This issue is still under investigation by our engineers. Further updates will be posted when available

Virgin Media apologise for any inconvenience caused.

- Virgin Media Technical Support