Ticket
| Ticket Number | 1118916 |
|---|---|
| Time Stamp | 04/11/2009 19:42 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 Hrs |
| Customers Affected | Broadband Internet, Digital TV |
| Raised By | Stephen Barks |
| Postcode Areas | BN3 |
| Placename | Bournemouth |
| Detailed Description | |
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Customers in the BH3 area of Bournemouth may currently be experiencing a loss of their digital services. This will include broadband Internet and digital TV.
Our engineers are currently investigating this issue. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
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Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 06/11/2009 23:47 | Colin Thornton | Broadband Internet, Digital TV | 4 Hrs | Closed | P1 |
| Detailed Description | |||||
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We have been advised that this issue has now been resolved. A configuration issue in the area caused this outage. Our engineers have corrected this and services have now been restored.
Our apologies for any inconvenience caused. Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 05/11/2009 10:32 | Mark Crombleholme | Broadband Internet, Digital TV | 4 Hrs | Updated | P1 |
| Detailed Description | |||||
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Our engineers are still investigating this issue.
Further updates will be posted when available. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 04/11/2009 22:12 | Stephen Barks | Broadband Internet, Digital TV | 4 Hrs | Updated | P1 |
| Detailed Description | |||||
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Our engineers are still investigating this issue.
Further updates will be posted when available. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
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