Ticket
| Ticket Number | 1118924 |
|---|---|
| Time Stamp | 04/11/2009 20:03 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 Hours |
| Customers Affected | Broadband Internet, Digital TV |
| Raised By | Carl McKeown |
| Postcode Areas | BD16 |
| Placename | Bingley |
| Detailed Description | |
|
Customers in the BD16 area of Bingley may currently be experiencing a loss of their digital services. This will include broadband Internet and digital TV.
Our engineers are currently investigating this issue. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
|
Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 04/11/2009 23:34 | Carl McKeown | Broadband Internet, Digital TV | 4 Hours | Closed | P1 |
| Detailed Description | |||||
|
We have been advised that this issue has now been resolved. A configuration issue in the area caused this outage. Our engineers have corrected this and services have now been restored.
Our apologies for any inconvenience caused. |
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