Ticket
| Ticket Number | 1119355 |
|---|---|
| Time Stamp | 05/11/2009 11:57 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 hours |
| Customers Affected | Broadband Internet, Digital TV |
| Raised By | Mark Crombleholme |
| Postcode Areas | NW9, HA3, HA9 |
| Placename | London |
| Detailed Description | |
| Customers in the HA3, HA9, NW9 areas of London may currently be experiencing a loss of their digital services. This will include broadband Internet and digital TV. Our engineers are currently investigating this issue. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support | |
Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 09/11/2009 18:09 | Paul Clark | Broadband Internet, Digital TV | CLOSED | Closed | MSO |
| Detailed Description | |||||
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Our engineers confirm that repairs have been made to cables that had sustained damage in the area. Investigations show that customers services have now been restored.
Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 09/11/2009 07:57 | Joan Degroot | Broadband Internet, Digital TV | 4 hours | Updated | MSO |
| Detailed Description | |||||
|
Our engineers have advised that they are currently repairing damaged cables in the area.
Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 08/11/2009 10:50 | Graham Fass | Broadband Internet, Digital TV | 4 hours | Updated | MSO |
| Detailed Description | |||||
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Our engineers have advised that they are currently repairing damaged cables in the area.
Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 07/11/2009 21:49 | David Powles | Broadband Internet, Digital TV | 4 hours | Updated | MSO |
| Detailed Description | |||||
|
Our engineers have advised that they are currently repairing damaged cables in the area.
Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 07/11/2009 15:38 | George Lee | Broadband Internet, Digital TV | 4 hours | Updated | MSO |
| Detailed Description | |||||
|
Our engineers have advised that they are currently repairing damaged cables in the area.
Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 07/11/2009 10:02 | George Lee | Broadband Internet, Digital TV | 4 hours | Updated | MSO |
| Detailed Description | |||||
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Our engineers are still onsite with the power company and working on a resolution at the highest priority. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 06/11/2009 22:25 | Paul Clark | Broadband Internet, Digital TV | 4 hours | Updated | MSO |
| Detailed Description | |||||
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Our engineers are currently onsite with the power company and working on a resolution at the highest priority. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 06/11/2009 16:42 | Colin Thornton | Broadband Internet, Digital TV | 4 hours | Updated | MSO |
| Detailed Description | |||||
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Some customers in the HA3, HA9, NW9 areas of London may currently be experiencing a loss of their digital services. This includes broadband and digital TV and is related to a power failure in the area. Our engineers are currently onsite with the power company and working on a resolution at the highest priority. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 06/11/2009 15:26 | Les Watkinson | Broadband Internet, Digital TV | 4 hours | Updated | MSO |
| Detailed Description | |||||
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Engineering work is still ongoing to make the area safe and enable our engineers repair the damaged equipment.
Virgin Media would like to apologise for any inconvenience that this issue may be causing. - Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 05/11/2009 22:41 | Joan Degroot | Broadband Internet, Digital TV | 4 hours | Updated | MSO |
| Detailed Description | |||||
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This fault is due to burnt out fibre & power cables in the area. Virgin Media engineers are working closely with the local power company to make the area safe so repairs to the fibre cable can start.
Virgin Media would like to apologise for any inconvenience caused. - Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 05/11/2009 20:33 | Joan Degroot | Broadband Internet, Digital TV | 4 hours | Updated | MSO |
| Detailed Description | |||||
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This issue is still under investigation by our engineers. Further updates will be posted when available. Virgin Media would like to apologise for any inconvenience caused. -
Virgin Media Technical Support |
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