Ticket
| Ticket Number | 1120112 |
|---|---|
| Time Stamp | 06/11/2009 09:52 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 Hours |
| Customers Affected | Broadband Internet |
| Raised By | Harry Britnell |
| Postcode Areas | N1, N5 & N16 |
| Placename | London |
| Detailed Description | |
|
Customers in the N1, N5 & N16 area may currently be experiencing a loss of their Broadband Internet services.
Our engineers are currently investigating this issue. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
|
Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 10/11/2009 15:28 | Andy McCormack | Broadband Internet | 4 Hours | Closed | P1 |
| Detailed Description | |||||
|
We have been advised that this issue has now been resolved. A configuration issue in the area caused this outage. Our engineers have corrected this and services have now been restored.
Our apologies for any inconvenience caused. - Virgin Media Technical Support |
|||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 10/11/2009 09:26 | Andy McCormack | Broadband Internet | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
Our engineers are still investigating this issue. Further updates will be posted, as they become available. Virgin Media would like to apologise for any inconvenience caused.
- Virgin Media technical support |
|||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 09/11/2009 13:54 | Dave Atherton | Broadband Internet | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
This issue is still under investigation by our engineers. Further updates will be posted when available. Virgin Media would like to apologise for any inconvenience caused. -
Virgin Media Technical Support Virgin Media Technical Support |
|||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 09/11/2009 07:49 | Dave Atherton | Broadband Internet | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
This issue is still under investigation by our engineers. Further updates will be posted when available. Virgin Media would like to apologise for any inconvenience caused. -
Virgin Media Technical Support Virgin Media Technical Support |
|||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 08/11/2009 16:43 | Kay Campbell | Broadband Internet | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
This issue is still under investigation by our engineers. Further updates will be posted when available. Virgin Media would like to apologise for any inconvenience caused. -
Virgin Media Technical Support Virgin Media Technical Support |
|||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 07/11/2009 17:14 | Colin Thornton | Broadband Internet | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
This issue is still under investigation by our engineers. Further updates will be posted when available. Virgin Media would like to apologise for any inconvenience caused. -
Virgin Media Technical Support Virgin Media Technical Support |
|||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 06/11/2009 23:48 | Colin Thornton | Broadband Internet | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
This issue is still under investigation by our engineers. Further updates will be posted when available. Virgin Media would like to apologise for any inconvenience caused. -
Virgin Media Technical Support Virgin Media Technical Support |
|||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 06/11/2009 14:15 | Harry Britnell | Broadband Internet | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
This issue is still under investigation by our engineers. Further updates will be posted when available. Virgin Media would like to apologise for any inconvenience caused. -
Virgin Media Technical Support Virgin Media Technical Support |
|||||