Ticket
| Ticket Number | 1120277 |
|---|---|
| Time Stamp | 06/11/2009 11:42 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 hours |
| Customers Affected | Broadband Internet, Digital TV |
| Raised By | Claire Kelly |
| Postcode Areas | SA11 |
| Placename | Neath |
| Detailed Description | |
|
Customers in the SA11 area of Neath may currently be experiencing a loss of their digital TV service. Our engineers are now investigating this issue.
Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support |
|
Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 06/11/2009 16:36 | Stephen Barks | Broadband Internet, Digital TV | 4 hours | Closed | P1 |
| Detailed Description | |||||
|
We have been advised by our engineers that this fault is now resolved. The cause of the fault was a faulty power supply unit, which has now been replaced.
Virgin Media would like to apologise for any inconvenience caused. - Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 06/11/2009 11:59 | Claire Kelly | Broadband Internet, Digital TV | 4 hours | Updated | P1 |
| Detailed Description | |||||
|
Customers in the SA11 area of Neath may currently be experiencing a loss of their digital TV and broadband services. Our engineers are now investigating this issue.
Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support |
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