Ticket
| Ticket Number | 1120366 |
|---|---|
| Time Stamp | 06/11/2009 14:15 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 hours |
| Customers Affected | Broadband Internet, Digital TV |
| Raised By | Claire Kelly |
| Postcode Areas | B44, B73 |
| Placename | Birmingham |
| Detailed Description | |
|
Customers in the B44, B73 areas of Birmingham may currently be experiencing a loss of their broadband Internet and digital TV. Our engineers are now investigating this issue.
Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support |
|
Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 06/11/2009 16:20 | Stephen Barks | Broadband Internet, Digital TV | 4 hours | Closed | P1 |
| Detailed Description | |||||
|
We have been advised by our engineers that this fault is now resolved. The cause of the fault was a faulty power supply unit, which has now been replaced.
Virgin Media would like to apologise for any inconvenience caused. - Virgin Media Technical Support |
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