Ticket
| Ticket Number | 1120417 |
|---|---|
| Time Stamp | 06/11/2009 14:23 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 Hours |
| Customers Affected | Broadband Internet, Digital TV |
| Raised By | Bernadette Roche |
| Postcode Areas | All |
| Placename | Huddersfield & Dewsbury |
| Detailed Description | |
|
Customers in the Huddersfield & Dewsbury areas may currently be experiencing a loss of their broadband Internet and digital TV. Our engineers are now investigating this issue.
Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support |
|
Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 06/11/2009 23:49 | Colin Thornton | Broadband Internet, Digital TV | 4 Hours | Closed | P1 |
| Detailed Description | |||||
|
We have been advised by our engineers that this fault is now resolved. The cause of the fault was a loss of commercial power, which has now been restored.
Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
|||||