Ticket
| Ticket Number | 1120455 |
|---|---|
| Time Stamp | 06/11/2009 14:24 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 hours |
| Customers Affected | Broadband Internet, Digital TV |
| Raised By | Mark Crombleholme |
| Postcode Areas | WV6 |
| Placename | Wolverhampton |
| Detailed Description | |
| Customers in the WV6 Wolverhapmton area may currently be experiencing a loss of their broadband Internet and digital TV. Our engineers are now investigating this issue. Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support | |
Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 06/11/2009 19:51 | Andrew Clear | Broadband Internet, Digital TV | 4 hours | Closed | P1 |
| Detailed Description | |||||
|
Our engineers and support groups have advised this issue is now resolved and service has been restored. We have now confirmed this with customers and the ticket is now closed.
Virgin Media would like to apologise for any inconvenience caused. Virgin Media technical support |
|||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 06/11/2009 16:31 | Andrew Clear | Broadband Internet, Digital TV | 4 hours | Updated | P1 |
| Detailed Description | |||||
|
Our engineers and support groups have advised this issue is now resolved and service has been restored. We will confirm this with customers before closing the ticket.
Virgin Media would like to apologise for any inconvenience caused. Virgin Media technical support |
|||||