Ticket
| Ticket Number | 1120515 |
|---|---|
| Time Stamp | 06/11/2009 15:25 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 Hours |
| Customers Affected | Broadband Internet, Digital TV |
| Raised By | Thomas Connor |
| Postcode Areas | All |
| Placename | Edinburgh |
| Detailed Description | |
|
Customers in the Edinburgh area may currently be experiencing a loss of their digital services. This will include broadband Internet and digital TV. Our engineers are currently investigating this issue.
Virgin Media would like to apologise for any inconvenience caused. - Virgin Media Technical Support |
|
Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 06/11/2009 20:08 | Thomas Connor | Broadband Internet, Digital TV | 4 Hours | Closed | P1 |
| Detailed Description | |||||
|
Service has now been restored. Our engineers will continue to monitor this issue for any further occurrences. Further updates will be posted when available.
Virgin Media would like to apologise for any inconvenience caused. |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 06/11/2009 19:44 | Thomas Connor | Broadband Internet, Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
Service has now been restored. Our engineers will continue to monitor this issue for any further occurrences. Further updates will be posted when available.
Virgin Media would like to apologise for any inconvenience caused. |
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