Ticket
| Ticket Number | 1120527 |
|---|---|
| Time Stamp | 06/11/2009 11:36 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 hours |
| Customers Affected | Broadband Internet, Digital TV |
| Raised By | Mark Crombleholme |
| Postcode Areas | GL51 |
| Placename | Cheltenham |
| Detailed Description | |
| Customers in the GL51 postcode area of Cheltenham may currently be experiencing a loss of their broadband Internet and digital TV. Our engineers are now investigating this issue. Virgin Media apologise for any inconvenience caused. Virgin Media Technical Support | |
Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 07/11/2009 13:35 | Derek Keen | Broadband Internet, Digital TV | Restored | Closed | P1 |
| Detailed Description | |||||
|
Service has now been restored.
Our engineers will continue to monitor this issue for any further occurrences. Further updates will be posted when available. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 07/11/2009 08:52 | Derek Keen | Broadband Internet, Digital TV | Restored | Updated | P1 |
| Detailed Description | |||||
|
Service has now been restored.
Our engineers will continue to monitor this issue for any further occurrences. Further updates will be posted when available. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 06/11/2009 23:40 | Andrew Clear | Broadband Internet, Digital TV | 4 hours | Updated | P1 |
| Detailed Description | |||||
|
Our engineers are still investigating this issue. Further updates will be posted, as they become available.
Virgin Media would like to apologise for any inconvenience caused. Virgin Media technical support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 06/11/2009 16:28 | Andrew Clear | Broadband Internet, Digital TV | 4 hours | Updated | P1 |
| Detailed Description | |||||
|
Our engineers are still investigating this issue. Further updates will be posted, as they become available.
Virgin Media would like to apologise for any inconvenience caused. Virgin Media technical support |
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