Ticket
| Ticket Number | 1120603 |
|---|---|
| Time Stamp | 06/11/2009 17:11 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 Hours |
| Customers Affected | Broadband Internet, Digital TV |
| Raised By | Kay Campbell |
| Postcode Areas | LN1 |
| Placename | Lincoln |
| Detailed Description | |
|
Customers in the LN1 area of Lincoln may currently be experiencing a loss of their broadband Internet and digital TV. Our engineers are now investigating this issue.
Virgin Media apologise for any inconvenience caused. - Virgin Media Technical Support |
|
Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 07/11/2009 16:15 | Kay Campbell | Broadband Internet, Digital TV | 4 Hours | Closed | P1 |
| Detailed Description | |||||
|
Our engineers have advised us that this fault has now been resolved. Our engineers replaced an optical transmitter in the area and services have now been restored.
Virgin Media would like to apologise for any inconvenience caused. - Virgin Media Technical Support |
|||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 06/11/2009 21:53 | Kay Campbell | Broadband Internet, Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
| Our engineers have advised that service has been restored. We are currently monitoring this issue. Further updates will be provided as soon as they are available. - Virgin Media Technical Support | |||||