Ticket
| Ticket Number | 1120702 |
|---|---|
| Time Stamp | 06/11/2009 22:08 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 Hours |
| Customers Affected | Broadband Internet, Digital TV |
| Raised By | Paul Clark |
| Postcode Areas | SG6 |
| Placename | Letchworth Garden City |
| Detailed Description | |
|
Customers in the SG6 area of Letchworth Garden City may currently be experiencing a loss of their digital services.
This will include broadband Internet and digital TV. Our engineers are currently investigating this issue. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
|
Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 07/11/2009 11:57 | George Lee | Broadband Internet, Digital TV | 4 Hours | Closed | P1 |
| Detailed Description | |||||
|
We have been advised by our engineers that this fault is now resolved. The cause of the fault was a faulty power supply unit, which has now been replaced.
Virgin Media would like to apologise for any inconvenience caused. - Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 07/11/2009 08:08 | George Lee | Broadband Internet, Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
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Our engineers have advised that service has been restored. We are currently monitoring this issue. Further updates will be provided as soon as they are available.
Virgin Media Technical Support |
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