Ticket
| Ticket Number | 1120714 |
|---|---|
| Time Stamp | 06/11/2009 23:24 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 Hours |
| Customers Affected | Broadband Internet, Digital TV |
| Raised By | Darren Hooper |
| Postcode Areas | WA2 |
| Placename | Warrington |
| Detailed Description | |
|
Customers in the WA2 area of Warrington may currently
be experiencing a loss of their digital services. This will include broadband Internet and digital TV. Our engineers are currently investigating this issue. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
|
Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 07/11/2009 09:03 | Richard Harrington | Broadband Internet, Digital TV | 4 Hours | Closed | P1 |
| Detailed Description | |||||
|
We have been advised by our engineers that this fault is now resolved. The cause of the fault was a faulty power supply unit, which has now been replaced.
Virgin Media would like to apologise for any inconvenience caused. - Virgin Media Technical Support |
|||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 07/11/2009 09:02 | Richard Harrington | Broadband Internet, Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
| 1120714 | |||||
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 07/11/2009 09:02 | Richard Harrington | Broadband Internet, Digital TV | 4 Hours | Closed | P1 |
| Detailed Description | |||||
| 1120714 | |||||