Ticket
Ticket Number 1120888
Time Stamp 07/11/2009 10:54
Priority P1
Status Closed
Department Outage Surveillence Team
Estimated Time Fix 4 HOURS
Customers Affected Broadband Internet, Digital TV
Raised By Richard Harrington
Postcode Areas ST5,ST6
Placename STOKE ON TRENT
Detailed Description
Customers in the ST6 area of STOKE ON TRENT may currently be experiencing a loss of their broadband Internet and digital TV. Our engineers are now investigating this issue.

Virgin Media apologise for any inconvenience caused.



- Virgin Media Technical Support


Updates


Last Modified Name Customers Affected Estimated Time Status Priority
08/11/2009 18:11 Colin Thornton Broadband Internet, Digital TV 4 HOURS Closed P1
Detailed Description
We have been advised by our engineers that this fault is now resolved. The cause of the fault was a faulty power supply unit, which has now been replaced.
Virgin Media would like to apologise for any inconvenience caused.

Virgin Media Technical Support
 
Last Modified Name Customers Affected Estimated Time Status Priority
07/11/2009 17:15 Colin Thornton Broadband Internet, Digital TV 4 HOURS Updated P1
Detailed Description
Our engineers have advised that this issue has been resolved and service restored. Further checks and monitoring are being conducted to ascertain the cause of the interruption to service.

Our apologies for any inconvenience caused.

Virgin Media Technical Support
 
Last Modified Name Customers Affected Estimated Time Status Priority
07/11/2009 11:04 Richard Harrington Broadband Internet, Digital TV 4 HOURS Updated P1
Detailed Description
Customers in the ST5,ST6 area of STOKE ON TRENT may currently be experiencing a loss of their broadband Internet and digital TV. Our engineers are now investigating this issue.

Virgin Media apologise for any inconvenience caused.



- Virgin Media Technical Support