Ticket
| Ticket Number | 1120936 |
|---|---|
| Time Stamp | 07/11/2009 12:27 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 Hours |
| Customers Affected | Broadband Internet, Digital TV |
| Raised By | Jason Wilde |
| Postcode Areas | WV14 |
| Placename | Wolverhampton |
| Detailed Description | |
|
Customers in the postcode area of Wolverhampton WV14 may currently be experiencing a loss of their digital services.
This will include broadband Internet and digital TV. Our engineers are currently investigating this issue. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
|
Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 07/11/2009 15:30 | Derek Keen | Broadband Internet, Digital TV | restored | Closed | P1 |
| Detailed Description | |||||
|
Service has now been restored.
Loss of service was due to a faulty piece of equipment on our network, which has now been replaced. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
|||||