Ticket
| Ticket Number | 1126436 |
|---|---|
| Time Stamp | 14/11/2009 22:41 |
| Priority | P1 |
| Status | Closed |
| Department | Outage Surveillence Team |
| Estimated Time Fix | 4 Hours |
| Customers Affected | Digital TV |
| Raised By | Derek Keen |
| Postcode Areas | All |
| Placename | National |
| Detailed Description | |
|
Some customers Nationally may currently be experiencing a loss of Virgin's Catch-up TV listings from Saturday 14th November.
Our engineers are currently investigating this issue. Virgin Media would like to apologise for any inconvenience caused. Virgin Media Technical Support |
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Updates
| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
|---|---|---|---|---|---|
| 15/11/2009 11:44 | Karl Greenwood | Digital TV | 4 Hours | Closed | P1 |
| Detailed Description | |||||
|
Service has now been restored.
Virgin Media would like to apologise for any inconvenience caused. - Virgin Media Technical Support |
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| Last Modified | Name | Customers Affected | Estimated Time | Status | Priority |
| 15/11/2009 08:29 | Karl Greenwood | Digital TV | 4 Hours | Updated | P1 |
| Detailed Description | |||||
|
Service has now been restored. Our engineers will continue to monitor this issue for any further occurrences. Further updates will be posted when available.
Virgin Media would like to apologise for any inconvenience caused. - Virgin Media Technical Support |
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